Introducing our new theme, NOUS.

Iakoe x Dr Idriss

Case study

Overview

Founded by board-certified dermatologist Dr. Shereene Idriss, Dr. Idriss is a science-led skincare brand built on transparency, efficacy, & real results. From its signature Major Fade collection to its targeted skincare essentials, every product reflects a commitment to clinically inspired formulas, skin-first innovation, & empowering consumers through education.

As the brand expanded, we developed a continuous experimentation program combining customer research, analytics, heatmaps, & A/B testing to uncover eCommerce opportunities. From product discovery to checkout, each experiment focused on improving conversions, driving sustainable revenue growth, & preserving the trusted, approachable digital experience synonymous with Dr. Idriss.

Scope of Work
  • Conversion rate optimization
  • User experience design
  • Theme development
Live Site
dridriss.com

EXAMPLE TESTS

  • Dr Idriss CRO TEST shop by concern
    Test description

    Test displaying all three skin concern collections within the first mobile viewport, removing horizontal scrolling to measure the impact on collection engagement, click-through rate & conversion rate.

    Hypothesis

    If we make all three skin concern collections — Dark Spots & Uneven Skin Tone, Redness & Flushing & Barrier Repair — fully visible within the first mobile viewport, customers will be able to immediately identify & navigate to the collection most relevant to their skincare needs.

    By removing horizontal scrolling & making all options visible at once, we expect to reduce discovery friction, improve navigation clarity & encourage more users to explore relevant products, ultimately driving an uplift in collection click-through rate, engagement & conversion rate.

    Results

    This test drove an uplift of +15% in collection click-through rate, +11% in product engagement & +7% in conversion rate.

  • Dr Idriss CRO TEST PDP benefits quote
    Test description

    Test placing Dr. Shereene’s expert quote & two verified buyer reviews directly below the PDP Add to Cart button to measure the impact of expert endorsement & social proof on add-to-cart rate & conversion rate.

    Hypothesis

    If we introduce Dr. Shereene’s expert quote alongside two verified buyer reviews directly below the Add to Cart button, customers will feel more confident in their purchase decisions through a combination of expert authority & authentic customer experiences.

    By positioning these trust signals at a critical point in the purchase journey, we expect to reduce hesitation, reinforce product credibility & build confidence in product effectiveness, ultimately driving an uplift in add-to-cart rate & overall conversion rate.

    Results

    This test drove an uplift of +12% in add-to-cart rate, +9% in conversion rate & +6% in revenue per visitor.

  • CRO TEST MASTER TEMPLATE
    Test description

    Test displaying key product benefits above the fold on the PDP to improve product understanding, content scannability & measure the impact on add-to-cart rate & conversion rate.

    Hypothesis

    If we introduce key product benefits above the fold on the PDP, customers will be able to quickly understand what the product does, its unique selling points & how it addresses their specific needs without having to scroll or search for additional information.

    By making the most important product information immediately visible & easy to digest, we expect to reduce cognitive friction, improve product understanding & build purchase confidence, ultimately driving an uplift in add-to-cart rate & overall conversion rate.

    Results

    This test drove an uplift of +13% in add-to-cart rate, +9% in conversion rate & +11% in revenue per visitor.

  • Dr Idriss CRO TEST PDP comparison
    Test description

    Test introducing a product comparison table highlighting key features, benefits & differentiators against alternative products on the PDP to measure the impact on purchase confidence, add-to-cart rate & conversion rate.

    Hypothesis

    If we introduce a comparison table on the PDP that clearly highlights key product features & benefits against alternative products, customers will be able to quickly understand what sets the product apart & why it may be the best choice for their needs.

    By making product differentiation more visible & simplifying the comparison process, we expect to reduce evaluation effort, minimize purchase hesitation & strengthen perceived product value, ultimately driving an uplift in add-to-cart rate & overall conversion rate.

    Results

    This test drove an uplift of +11% in add-to-cart rate, +8% in conversion rate & +10% in revenue per visitor.

OUR IMPACT

Increased revenue & profitability.

OUR deliverables

Event Setup

Heatmapping

Testing strategy

Copywriting

UX design

Analytics setup

Test deployment

Reporting

NEW ANNUAL REVENUE

+1.4M

MOBILE CONVERSION RATE

+21%

CONVERSION RATE

+23%
“
Working with the iakoe team has been an excellent experience. Their expertise in CRO & experimentation, combined with a collaborative & strategic approach, makes them a valuable partner. They take the time to understand our brand, customers & business objectives, ensuring their recommendations are both commercially focused & aligned with our identity. Their proactive approach, clear communication & commitment to delivering meaningful results make them feel like a genuine extension of our team.
”
Dr Shereene Idriss
Dr Shereene Idriss
Founder