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Iakoe x Ring Concierge

Case study

Overview

Ring Concierge is a leading luxury jeweler redefining fine jewelry for the modern woman. Founded by Nicole Wegman, the brand was built on the belief that women shouldn't have to wait for a special occasion or someone else's approval to buy exceptional jewelry. By combining timeless craftsmanship with contemporary design, Ring Concierge has become one of the most recognized names in luxury jewelry, offering everything from engagement rings to everyday fine jewelry that inspires confidence & self-expression.

As the brand continued to scale, Ring Concierge partnered with us to lead its conversion rate optimization program. Working closely with the internal ecommerce team, we developed a data-driven experimentation roadmap focused on increasing revenue per visitor, improving key customer journeys, & maximizing the performance of high-traffic landing pages, product pages, & checkout flows. Through continuous user research, analytics, A/B testing, & UX optimization, we helped turn customer insights into measurable commercial growth while preserving the premium experience the brand is known for.

Scope of Work
  • Conversion rate optimization
  • User experience design
Live Site
ringconcierge.com

Example Tests

  • Rc comparison
    Test description

    Test preselecting subscription as the default purchase option on the PDP, rather than one-time purchase, to encourage recurring purchases, increase subscription adoption & revenue, while measuring the impact on overall conversion rate & subscription cancellations.

    Hypothesis

    If we preselect subscription as the default purchase option on the PDP, customers will be more likely to consider & select a recurring purchase over a one-time purchase, making subscription adoption a more seamless part of the shopping experience.

    By reducing the steps required to subscribe & visually prioritizing the recurring purchase option, we expect to increase subscription adoption & subscription revenue. However, we anticipate a potential trade-off in overall conversion rate & subscription cancellations if customers feel less in control of their purchase selection. Ultimately, this test aims to identify the optimal balance between driving subscription growth & maintaining overall commercial performance.

    Results

    This test drove an uplift of +18.5% in subscription adoption & +14.2% in subscription revenue, with a −1.2% impact on overall conversion rate & +3.5% increase in subscription cancellations.

  • Audit Case Study RC 03
    Test description

    Test introducing video content on the PDP to improve product understanding, build purchase confidence & measure the impact on add-to-bag rate & overall conversion rate, while evaluating its potential for wider use across the site.

    Hypothesis

    If we introduce video content on the PDP, customers will be able to better understand the product, see its key features in action & gain a clearer sense of how it looks, feels & performs before making a purchase.

    By providing a more engaging & informative product experience, we expect to reduce uncertainty, build trust & strengthen purchase confidence, ultimately driving an uplift in product engagement, add-to-bag rate & overall conversion rate.

    Results

    This test drove an uplift of +23% in conversion rate & +17% in revenue per visitor.

  • Audit Case Study RC 02
    Test description

    Test multiple variations of value proposition messaging, UX improvements & design enhancements across PDPs to improve product understanding, streamline the shopping experience & measure the impact on user engagement, add-to-bag rate & overall conversion rate.

    Hypothesis

    If we optimize value proposition messaging, improve the UX & enhance key design elements across PDPs, customers will be able to better understand the product’s unique benefits, navigate the page more intuitively & make more informed purchase decisions.

    By clearly communicating product value, reducing friction throughout the shopping experience & creating a more engaging page layout, we expect to build purchase confidence, encourage greater interaction with key product information & streamline the path to purchase, ultimately driving an uplift in product engagement, add-to-bag rate & overall conversion rate.

    Results

    This test drove an uplift of +8% in conversion rate & +9% in revenue per visitor.

OUR IMPACT

Increased revenue & profitability.

OUR deliverables

Event Setup

Heatmapping

Testing strategy

Copywriting

UX design

Analytics setup

Test deployment

Reporting

Results

NEW ANNUAL REVENUE

+2.2M

MOBILE CONVERSION RATE

+31%

CONVERSION RATE

+28%
“
We absolutely love working with the iakoe team. They're world class partners who bring a wealth of knowledge & an infectious energy to every project we work together on.
”
Nicole Wegman
Nicole Wegman
Founder & CEO